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Customer Support: 0117 9543567

Frequently Asked Questions

Are there charges for collections?

All collections are free provided they meet the criteria outlined within our collections section. The exception to this is with fridges and freezers for which a £10 charge applies to meet the potential cost of recycling if, on testing, the item is found to be unfit for resale.

Are there charges for delivering items?

There is a £10 delivery charge. Please read the terms and conditions carefully to note that additional charges can be applied should you fail to be home on the agreed day of delivery.

What payment options are available IN SOFA PROJECT SHOPS?

We welcome payment by cash or debit card. We do not accept credit cards. If you are unable to pay the full cost at time of purchase, we will hold the item for you so long as 50% of the price is paid upfront; the balance must be paid before delivery is arranged. If you find our low prices are out of reach, then you might wish to apply for assistance to Bristol Charities, which might be able to assist with up to £100.

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