SOFA Project Terms and Conditions

Refund Policy

1. Any damage or fault found on items purchased from the SOFA Project must be reported to us as soon as reasonably possible. A cash refund will only be given if the goods are found to be faulty.

2. Second Hand Goods Only: 
If the customer changes their mind on receipt of the goods, the goods will be returned to SOFA and a credit voucher issued less £10 handling charge. If the goods have not left SOFA, then a credit voucher will be issued less £5 administration charge

3. Delivery
The responsibility is with the purchaser to ensure that the goods purchased will fit into their property. In the event of goods not being able to be delivered into the property because they will not fit, they will be returned to SOFA and a credit voucher issued less £10 handling charges. If requested and signed for, we will leave goods outside the property.

4. If we are unable to deliver the items, due to the customer being not available when we arrive, then the goods will be returned to SOFA and held in our warehouse for a period of two weeks. We will write to advise the customer that if the customer does not organise a redelivery within this timescale, then the goods will be put out for sale. The customer will be entitled to a cash refund, less £10 storage charge. If a redelivery is arranged, there is a £10 redelivery charge. If a redelivery is arranged and once again the customer is not available, then the goods will be returned to SOFA and put on sale. The customer will be entitled to a cash refund less £20. We will only redeliver to a property once.
 

Guarantees

These are in addition to your statutory rights.

1. All electrical goods are guaranteed for the period stated on the appliances and the receipts, as long as they have been installed correctly, used in accordance with supplied instructions and have not suffered accidental damage. If a customer chooses to transport the goods themselves, they risk negating the guarantee; any damage which occurs in transit will not be covered by the guarantee.

2. If an electrical item is faulty within the guarantee period, we will endeavour to repair the fault in situ. If this is not possible, it will be returned to our workshop for repair. If the item is deemed to be not repairable, then a replacement item of a similar standard will be provided. The guarantee on the replacement will run from the time the original machine was purchased. Any refunds will be at the discretion of the SOFA Project

3. If we are called out within the guarantee period, and there is no fault on the appliance, we reserve the right to make a service charge. These charges will be rounded up to the nearest hour and will be a minimum of one hour.