Safety Notice for Owners of Gas Range Cookers
Did you purchase a Glen Dimplex gas range cooker from SOFA Project in 2017, 2018 or 2019?
If so, please read this safety notice from Glen Dimplex.
Glen Dimplex Home Appliance Ltd manufactured Belling, Stoves and New World Gas Range Cookers with Gas Grill (110, 100 and 90 models) present a risk to health and death if the grill is used with the door closed.
Posted August 2022
If you own a Stoves, Belling or New World gas range cooker: YOU MUST ONLY USE THE GAS GRILL WITH THE DOOR OPEN
Glen Dimplex is actively reminding all of its consumers and owners of these gas range cookers that they MUST OPERATE THE GAS GRILL WITH THE DOOR OPEN as detailed in the instruction manual. DOING SO POSES NO RISK OF CARBON MONOXIDE BUILD-UP.
Glen Dimplex Home Appliances (Stoves, Belling, New World) and the Office for Product Safety and Standards (OPSS) are advising that an investigation is ongoing into a fatality due to carbon monoxide poisoning where a gas range cooker was in the premises.
A number of Stoves, Belling and New World gas range cookers are impacted and so it is important that you contact Glen Dimplex via 0800 110 5728 or email consumersupport@glendimplex.com. By doing so, they can confirm if your cooker is affected and keep you updated with the latest advice.
If you no longer own the cooker, it is still extremely important that you contact Glen Dimplex so they can contact the new owners.
You will need your model number, starting with 4444, and serial number when contacting Glen Dimplex. This can be found by opening the main oven door. It is located on a badge on the frame above the grill cavity.
Please see this Glen Dimplex Safety Notice for full details of the model numbers affected and an illustration of how to find your serial number:
Glen DImplex is working closely with the Office for Product Safety and Standards (OPSS) on this matter, and is working in cooperation with them. The link to the OPSS safety notice can be found here: https://www.gov.uk/product-safety-alerts-reports-recalls/product-safety-report-glen-dimplex-home-appliance-ltd-manufactured-belling-stoves-and-new-world-gas-range-cookers-with-gas-grill-110-100-and-90-models-2205-0240
If you have any queries about your purchase from SOFA Project, you can also ring SOFA Project office on 0117 954 7800.
